The US Dept. of
Consumer Protection Division site features customer service policies
of major airlines, flight cancellation and delay policies, “non-
refundable ticket” policies, etc. plus how and where consumers can
file complaints, including airline complaint forms online.
about the latest FAA statistics on rude -- "unruly" -- air
passengers? The numbers go back to 1995 and are updated by
the FAA quarterly.
Fly-Rights: a Consumer Guide to Air Travel
explains your rights and
responsibilities so you can become an informed consumer. On-line booklet
covers air fares, overbooking, scams, safety, delayed and cancelled
flights, and also how to complain.
Get the scoop on the Airline Quality Ratings.
Choose full reports, summary reports, or press release formats for the
current year and past years. Reports cover arrivals, denied
boardings, and a combination of 12
customer complaint categories.
For flyers who worry, AirSafe.com not
only offers info on fear of flying and flying tips, they provide
information on aviation safety, events involving the deaths of airline
passengers, fatal events records of 100 airlines, accident and incident
data with aircraft models and airports, plus travel-safety oriented resources.